If for any reason you are not completely satisfied, please return the product per the below guidelines, within 30 days after receipt of the product for a full refund or exchange (not including shipping). Lexsson tries very hard to ensure that you receive your order in pristine condition; however, if your order is incorrect or in the unlikely event that the product arrives damaged or faulty, please contact us immediately.
- Please submit any issues, exchanges, or return requests to Lexsson within 30 working days after receiving the products.
- All returns must be approved prior to return shipment and product must be returned in their original packaging, intact along with all packaging materials, manuals, blank warranty cards, accessories and documentation provided by the manufacturer.
- If the product is slightly damaged and you want to retain it, we may be able to offer you a partial refund.
- Defective products can be returned for exchange only.
- After return request has been approved, the product can be returned to the address located in the return approval notification.
- It may take 3-5 business days for your return or exchange to be processed. The estimated time for the refund to appear in your account is based on the payment method you used the expected
- processing times are shown below.
- Discontinued products cannot be returned.